USAA Savings Consumer Loan Complaint

USAA Savings Consumer Loan department,

Installment loan Managing the loan or lease Tennessee

My husband recently -. Prior to leaving he submitted the required paperwork to USAA ( just as he had done for previous - ). Recently we received a letter from USAA denying our SCRA benefits and they would not be lowering our interest rates to the 6 % let alone the 4 % that they advertise. They state that we incurred the debt after entering into this activity duty status, therefore we do not qualify. Since he just recently -, this is not possible and the debts were previously incurred. After multiple - and submitting this paperwork to multiple institutions USAA is the only financial institution that has denied the benefits. I would also like to note USAA did not deny our request for the previous -. I was transferred to - different associates that failed to assist me. When I spoke with one of the representative at USAA he stated that this benefit only applies to reservists, when they are called to activity duty.