Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

I had a hail claim in which I had to mail the check to get a signature from Roundpoint Morgage, I sent by priority mail on -/-/16. After a week I called Roundpoint and they told me that they needed more information. They did not call me, I had to call them to find out that they needed more information endorse the check. I gave Roundpoint authorization to speak to both - - and -. On - -, they told me again that they neede/d more information. However I have been told by - and - that Roundpoin/t refused to speak with either company. I got Roundpoint on the phone with - on -/-/16 and information was sent to Roundpoint. They said they would mail the check for $10000.00. I asked them to overnight the check and the representative said he spoke with his supervisor and said they would. On -/-/16 I called because no check came in. Roundpoint had no record of the conversation we had the day before! I have asked them by what authority do they have to even hold such a check up and they have refused to provide me with any documentation to such an agreement. At this point I have an upset roofer who is threatening me with late charges and a mortgage company who does who refuses to speak with the - or -, even though I have given them the phone number of my agent at -, then can not even find the record where I had - on the phone, all Information they requested was sent to them and they promised to overnight the check! In short, Roundpoint is incompetent. Mortgage property address is - - not my mailing address.