Discover Credit Card Complaint

Discover Credit card department,

Balance transfer Illinois

Dear Sir or Madam, I am having a huge issue with my Discover Credit Card. I have been a member since - with outstanding credit and never missed a payment. I changed credit cards and during the transfer process Discover Card is billing me twice for the - - statement. They included the transfer balance of $1000.00 on the - - Statement and showed that I paid it on - -, - but also included it as purchases so they are billing me again for the balance of $1000.00 on the - Statement thus inflating the - Statement to a $1800.00 balance. Since I discovered the issue ( which was right away as soon as I got the statement ), I have spoken to - different people including - supervisors who all claim that they see the issue and they will fix it. Guess what? No one has fixed anything. My balance


I am beyond frustrated with Discover Card, a company I thought was professional and had good controls regarding balance transfers. Every time I called, it was the same process. The main contact would transfer me to billing ( after keeping me on the phone for about 30 minutes ), then the billing admin would transfer me to a supervisor who would tell me after 45 minutes that they will need to further investigate. How much further investigation is necessary for a credit card leader such as Discover? I am a - and to me it is very obvious : beginning balance + purchases - payments = the balance that I owe for the - statement. However, Discover thinks the following formula is true : beginning balance + purchases - payments + purchases again = ending balance. I really hope you can help me at this point because I really do not know what to do. Maybe actually showing up at their billing center and fixing the problem myself might be best? Please call or mail them a letter. They need to go ahead and not rob me of $1000.00. I am a single mom and am on a tight budget. This is what I call - taking advantage of the customer and I really do not appreciate it. Please call me with any questions as far as if you need further details about my situation. My name is - - and my phone number is -. Thank you for you help. I hope your organization will actually do their job unlike Discover Card.