PLS GROUP, INC Prepaid Card Complaint

PLS GROUP, INC Prepaid card department,

Government benefit payment card Unauthorized transactions/trans. issues Illinois

Re PLS prepaid card, and atm use. I used my card at ATM. Requested $130.00. I was ok with the $4.00 charge ATM cost, and $2.00 charge for ATM transactions with PLS debit card use. I accepted and pressed proceed, then, The ATM machine dispensed only $80.00, but proceeded to charge the $4.00 and bank cost of $2.00. I called the - -, as I was told they own the machine, and was told since I do n't have an account she ca n't refund and to call my card bank. I called my card bank, PLS, and was told they ca n't do anything. I am being charged twice, for - requested total. ATM should not charge you if they ca n't dispense the total amount. The card issuing bank should have a process to protect us consumers. I 'm stuck with paying about $16.00, to receive - requested total of $130.00. My cost should 've remained the roughly $8.00 not be surprised to roughly $16.00 due to failure of an ATM. I want a refund of the PLS cost of $2.00 plus $4.00 ATM cost, just to do the additional transaction in order receive the difference in total I requested of up to $130.00. Why should I be stuck paying twice for my - request?