Ally Financial Inc. Consumer Loan Complaint

Ally Financial Inc. Consumer Loan department,

Vehicle loan Managing the loan or lease Georgia

I was financed through Ally Financial for my -/-/- auto loan from -/-/--/-/- when my loan was paid off. throughout the agreement I made monthly payments by my due date on the - or by the 10 day grace period which is the -. At one point when I didnt make a payment by the due date or the grace period Ally third party called me over 100 times with in that month at all times of the day. after the 1st call, I made payment arrangements that apparently was not updated into their system because they kept calling. After maybe the 20th call I informed them that I had made payment arrangements and to please stop harassing me with the frequent phone calls. the calls never stopped. I would receive calls as early as - until - at night all throughout the day until eventually I started blocking the multiple numbers the company would call me from. these harassing phone calls from Ally Financial has caused me stress, and paranoia due to the threatening phone calls and letters to seize my car and and the late fees and penalties I incurred while while my financial hardship. Under no circumstances


payment and on -/-/-, -/-/-, -/-/-, -/-/- I received phone calls from Ally. On -/-/- I informed them that a check was sent to them paying my car loan off and that they should update my account reflecting a zero balance. They agreed but I continued to receive calls. I told the same thing again that day and the next two days they called. Finally on the -/-/- they called early that morning waking me up out of my sleep and I finally gave them the tracking number and the person who who signed for the check at - -/-/- and they hung up on me. I called back and they hung up again. I checked my online account and it finally said - balance. Now that I am no longer a customer I would still like to be refunded for my rights as a consumer. I had to block approximately - different numbers from Ally Financial and third parties calling to collect a debt after I told them they were harassing me and I would no longer like for them to call me. I filed a - complaint which they responded no agreeing to pay me anything because they nver meant to harass me they were just making several attempts to contact me but of course I would n't answer because I already asked them to stop calling and they never did stop until my account was paid off. they charged me over $10000.00 in late fees, interest and penalties and I am seeking that amount back.My total amount I am asking to be refunded is $10000.00. That 's including the late charges and fees, the phone numbers i had to block due to harassment and the mailing costs I incurred when mailing them letters to try and get my complaint resolved.