Wells Fargo & Company Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account

Wells Fargo & Company Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account West Virginia

I have been patiently waiting for some response from Wells Fargo. I got my home back in late - ( redemption ). Since then, I have been given NO confirmation to the home being mine again. I even without having a new loan number ( I was told by - I would be given a new loan number ) made a house payment in -. In fear to getting behind on payments again. I was told to NOT do this - - - - because any payments made could be in limbo while awaiting a new loan number. I have received yet again several letters from Wells Fargo on how they are working on details and should have everything resolved by a certain date, only to receive more letters stating the same with a latter date. I ca n't sleep, and all I do is worry because my home was foreclosed on during a re-modification period back in -. I was successful in - to get my home back, with a large amount due in late -, I wired the money from my bank to Wells Fargo, and to this very date I have not received in notification from Wells Fargo, but - did receive a letter ( email ) from CFPB and that my home was mine. I need some clarification, a loan number, an amount owed. I ca n't go on with this waiting in limbo, it has since affected my health. This is - - and I am no closer to understanding what I should or should not be doing since wiring the money in -. I have taxes that will be do, and homeowners insurance that - are included in my mortgage. I can send you copies of every letter I have received from them, Wells Fargo, and how the date gets pushed back. Can you please help me with getting the proper help in clarifying this matter. Thank you for you time again in this matter. Account Number - Case Number with cfpb - and - - -

Wells Fargo & Company customer in West Virginia
Aug 01, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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