Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Checking account Account opening, closing, or management South Dakota

I applied for Citi Gold Checking Account with - promotion on -/-/2016. The promotional offer is that AAdvantage - bonus miles will be credited by Citibank within 90 calendar days from the date when you completed all offer requirements. I have received a confirmation letter specifically addressed to me from Citibank that I have met all the requirements on -/-/2016. In the letter Citibank stated that " I can confirm the promotion is attached and requirements for - promotion are completed. In addition, now that you have met the requirements and the account review is completed as eligible, Citibank will credit the AAdvantage bonus miles to your AAdvantage account, within 90 days from the end of the statement period in which the completed offer requirements. The last requirement met is dated -/-/16. '' However, although more than 90 days have already passed, Citibank refuses to honor their promotion as promised. In addition to meeting the promotion requirements, I have also paid $60.00 for their monthly fees while waiting for Citibank to uphold their word.