Fifth Third Financial Corporation Credit Card Complaint

Other

Fifth Third Financial Corporation Credit card department,

Michigan

In - 2016, I opened a checking account with Fifth Third bank. Once the account was setup, I used the mobile deposit app on my smartphone to deposit - money orders. A few days later, I lost online access and I received a letter in the mail stating that the Money Orders were fraudulent. I was able to deposit the same money orders with - - -. Earlier this month, I applied for a Fifth Third Credit card and was approved. I wanted to have online access to the account so I can manage the account and pay online. Security & Fraud department of Fifth Third Bank would not allow me to have access online because my


I was told to contact my local branch and they might be able to request an over ride with the Fraud Department. Local bank requested they need to contact - - to verify the Money Orders are valid. - - said Fifth Third Bank needs to make a conference call with me on the line. I have not heard from Fifth Third Bank regarding the conference call with - -.

Fifth Third Financial Corporation customer in Michigan
Jul 19, 2016

* Source: CFPB Complaint Database

Fifth Third Financial Corporation response to complaint:
Closed with explanation

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