Conventional fixed mortgage Loan servicing, payments, escrow account
Servis One, Inc. Mortgage department,
Conventional fixed mortgage Loan servicing, payments, escrow account California
BSI Financial Services assume my home mortgage on - - from - and held it until - - when they have transferred it to -. I recently discovered that BSI debated my escrow account with BSI about $2200.00, on top of the money requires for paying the property tax. Upon my inquiry BSI informed me that it placed force property insurance on my property. My property at that time, always, and as of this time, was and is insured through the Home Owners Association. This information was provided to BSI by - with the transferred mortgage papers. In addition, per BSI request, I had the insurance company, - - - -, providing BSI directly with CERTIFICATE OF PROPERTY INSURANCE. I have verified that the proof of insurance was sent by the insurance company and was received by BSI. BSI never informed me that they intend to charge me with any insurance. BSI 's monthly statement never showed such a deduction. BSI have not changed my billing to show any additional charges let alone insurance charges. They kept charging my escrow account keeping this information hidden from me on your BSI internal books never notifying me or alerting me in any way. Never asking me for a payment to cover the ever increasing negative balance in the escrow account. I have attempted to resolve this problem with BSI to no avail. I need BSI to return the money, $2200.00, they have improperly taken out of my escrow account.
Servis One, Inc. customer in California
Jul 14, 2016
* Source: CFPB Complaint Database
Servis One, Inc. response to complaint:
Closed with explanation
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