First Credit Services Inc. Debt Collection Complaint

First Credit Services Inc. Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid District of Columbia

I held a - residential internet account for 2 years that was added to a well-established existing - wireless ( cellular ) service under a one-bill payment program. A couple of months before closing the - residential internet account in - of -, the one-bill payment program was eliminated without my being notified. Consequently, I was behind in my payments for one month. At the end of the following billing cycle, I was notified I was past due when the current bill came and I contacted - residential customer service to correct the situation and paid the account up to date. In -, -, I closed my residential account as I was leaving the area to travel indefinitely and paid the account in full as is required to close the account. In late - -, I received a notice that I had a balance of $160.00 in collections. I contacted - 's residential customer service again to resolve the issue and none of the multiple representatives I spoke with could identify the source of this past due amount. They referred me


in question. She assured me she would update my account accordingly and relay the information to the collection service. Late - -, I received another collections notice from - - concerning the same $160.00 that I was assured had been resolved months ago. I spoke with a - rep on - - who was unable to help me as - is only carrying out the collections process of a billing error originating with -. So I contacted - 's residential customer service department once again. After repeatedly explaining I needed to speak with a manager and that - would not be able to help me as the problem originated with -, the representative still transferred me to - to sort out the situation, citing that the account had been purchased by - rendering - unable to help me. Fast forward to -, I 've received what I believe is now the - collections notice ( each of which came from different agencies and none of whom could identify the source of the debt and all of them received my dispute information and agreed I was not liable ). I do not have all of the collections agencies names as some of my paperwork was lost in my most recent - move but I do have the letter disputing the - claim, a claim I received from the - or 5th agency - and the contact information for First Credit Services, the most recent agency that has acquired my phantom debt. I do not have a problem with the tactics these companies have used to collect this alleged debt. I do have an issue with it 's continued transference from - agency to another in the face of my repeated attempts to dispute it and their repeated acceptance of and agreement with my evidence. During my search for information concerning this issue, I 've found countless other - account holders who experienced the same exact problems. Whether it has perpetuated itself as long as mine has or they just gave up and paid I can not say, but I will not pay twice for a service when I have proof I paid it the first time.