Synchrony Financial Bank Account Or Service Complaint

Synchrony Financial Bank account or service department,

Other bank product/service Account opening, closing, or management Virginia

I opened my account with Synchrony Bank through a furniture purchase -/-/-. My monthly payment is $97.00. I received notification in - -, that a late fee had been assessed. I contacted Synchrony Bank to ascertain why a late fee was assessed and found that my due date was on the - of each month. I requested the due date be changed and they did so and waived the late fee for -/-/-. Great, no problems. Now in -/-/- I receive a phone call stating I owed $170.00 and was late even though I had paid each -/-/-, -/-/- within the first week of the month. After speaking in circles with the representative for over 30 minutes trying to find out why late fees had been assessed and being repeatedly told that I was only making " partial payments '' of $97.00 and no explanation as to when or how $97.00 became a partial payment, I requested to speak with a manager. The manager came on the phone and stated that while the late fee from -/-/- had been waived, it was only waived from the total amount due and not what was due for the month. Therefore, I owed


needed to be paid and that this same " ghost '' late fee would then continue to incur - more late fees. I was told that I had to pay what they showed as being due or I would continue to incur late fees. How can a bank waive a fee and then continue to say it is due and on top of that, charge you late fees for not paying the waived fee? This policy was set up for no other reason than to enable the bank to be able to continuously still its hands into your pockets for literally, no reason.