Navient Solutions, Inc. Student Loan Complaint

Navient Solutions, Inc. Student loan department,

Non-federal student loan Getting a loan Can't qualify for a loan Florida

-/-/- I cosigned for a student loan with the lender Navient, address : - -, - PA -, telephone -. It appears they have done negative reporting on my credit report but never once notified my of payments not being late or delinquent. I attempted to apply for a car loan and learned I have delinquent reporting on my Experian credit report. After receiving a copy of the report I learned it was reported by Navient for -/-/-, -/-/-, -, and -/-/-. Apparently the primary fell behind on her payments for which Navient never notified me. I contacted Navient on - -, - ( spoke with - - - ) who confirmed the late payment and then took a payment over the phone from me in the amount of $95.00 ( conf # - ) which she claimed would be bring the account out of delinquency. I informed her no one ever contacted me and she could not find any record of anyone contacting me either ( via mail nor phone ). I told her I wanted to file a complaint. She said the compliant was registered and gave me the phone number - to call back in 10 days


no record of compliant being submitted and said due to a system glitch the $95.00 I paid back on - - did not process in their system - this they never notified me of either. I asked for a manager and was transferred to -. The supervisor REFUSED to give me Navient 's physical address so that I can send a formal complaint certified mail. I let her know she was being deceitful and not forthcoming. She would not give me the CEO name until I mentioned reporting her for a UDAAP violation. Only then she gave me his name but still would not give me the physical address. The Supervisor - then gave me the POB address for their Customer Advocate Dept to write to them and they will see if negative credit reporting would be updated. I informed - that 1 ) they have very misleading practices that have impacted by credit score, 2 ) they should be notifying me of late payments if they are going to report on me, 3 ) I will report them to Consumer Bureau because they have system issues that do n't process consumer payments and then they report the customer for late payment. This happened twice. CFPB please help me to get Navient to be responsible for their bad practices. My credit reporting should be corrected and I should not be impacted by their bad systems and poor notification practices.