Servis One, Inc. Mortgage Complaint

Servis One, Inc. Mortgage department,

Other mortgage Loan servicing, payments, escrow account California

We purchased a home and had a mortgage through - - -. Late 2014 our home loan was sold to BSI Financial. With - - -, we were never behind in our monthly payments. Before BSI even gave us a monthly statement, we recieved word that we were behind in our morgage.


THEN, BSI was given the money we had paid to - - -, but instead of putting it towards the morgage statements for the months we had paid - - -, they put that money into a PARTIAL PAYMENT ACCOUNT. This account was never linked with our " overdue '' account balance and perpetually showed that our account/morgage payments were " late. '' We have contacted BSI monthly. Weekly sometimes, asking " WHERE IS THIS MONEY?? AND HOW COME IT WILL NOT APPLY TO OUR MISSED PAYMENTS?? '' They simply tell us we are late. " WE ARE LATE. '' That is their answer. We ask how are we late when there is money to pay the late morgages, and they tell us " we are late and we need to be 'caught up ' before they can work with us. WE STILL HAVE NEVER MISSED A PAYMENT!! Yet we are always late because the money that we paid - - -, which was then given to BSI, was NEVER APPLIED TO OUR MORGAGE. ALSO!!!!! We have a DEFERED INTEREST ACCOUNT that containes $7900.00 and when asked what this money is going towards, and why it does not apply to mortgage, they WILL NOT answer the question. Repeat : THEY WILL NOT answer the question. BSI is hurting us financially and economically. We would like this money to be applied to our mortgage so we are " Caught up '' and not " delequent '' as they falsly state.