Checking account Account opening, closing, or management
Fifth Third Financial Corporation Bank account or service department,
Checking account Account opening, closing, or management Texas
On - -, - Fifth Third Bank 's mobile application notified me of a $420.00 transaction that was NOT made by me. I immediately called the bank as prompted. While waiting 2-5 minutes for a bank representative - another transaction of $210.00 went through. I was told the bank shut down the card for FRAUD and the representative " - '' assured me there are no OPEN cards on my checking account. Because there are NO OPEN CARDS on my checking account I am blocked from accessing/monitoring my account for further fraudulent activity. I have no access to my money for 5-7 Business days until another NEW card is issued. I can not see MY account online or on the mobile application because Fifth Third Bank does NOT allow access to a checking account without an ACTIVATED card. I was blocked from my money by Fifth Third -/-/- for a previous fraud dispute where the bank had issued & allowed multiple cards to remain open without my informed consent & knowledge. The bank response was a ponzi scheme/shell game of " you used the cards we issued to you so you knew the cards were open. '' Even when provided
a Fifth Third Account Holder since - -. On - -, - I was issued the new chip card by the bank. This was to make my account 'more safe ' ... I make very few transactions. I changed every password. I changed every pin. I have NO FAITH in business dealings with Fifth Third from this day forward. Clearly my account is NOT SAFE and now I am BLOCKED from monitoring my money ... BLOCKED from keeping MY money safe that Fifth Third has NOT repaired whatever BREACH prompted them to issue the -/-/- Chip card that I did NOT request.
Fifth Third Financial Corporation customer in Texas
Jun 30, 2016
* Source: CFPB Complaint Database
Fifth Third Financial Corporation response to complaint:
Closed with explanation
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