PNC Bank N.A. Bank Account Or Service Complaint

PNC Bank N.A. Bank account or service department,

Other bank product/service Account opening, closing, or management Michigan

I had a home equity line of credit thru PNC Bank. I received the letter in 2012 telling me my loan maturity date was coming up & I needed to either pay off the loan or renew the loan for another 10 years. I submitted all the required paperwork, i.e. pay stubs, -, etc. Apparently the person reviewing my application did not know how to read a credit report. I owed approx. $150000.00 on my mortgage & $55000.00 on my HELOC. I did n't hear back for over 2 months & when I finally got in contact with that person they told me they could not renew my loan because I owed too much on my house. When I asked him to clarify, he told me I owed $210000.00 on my house so they could n't renew my loan for the additional $55000.00. I tried repeatedly to explain that the $210000.00 was the mortgage & HELOC & that 's all I owed. By the time I sent all the paperwork to him to prove that all I owed was the $150000.00 & $55000.00 the loan had come due. Because I did not have $55000.00 to pay it off, I continued


by not knowing how to read a credit report. It finally went thru a loan modification department & I was told HELOC would be closed & converted to a signature loan @ 1 % until it was paid off & the lien would be removed from my house. I recently tried to re-fi my mortgage since my credit score has improved & the rates are low. When my bank ran my credit report, it showed the HELOC was still open & I had a $57000.00 credit limit. After repeated phone calls to MANY people, I finally got a letter that stated the loan was closed. I gave that to my bank but now the title search shows PNC Bank still has a lien on my house. That lien will affect the rate I can get on my re-fi.