PNC Bank N.A. Money Transfers Complaint

PNC Bank N.A. Money transfers department,

Domestic (US) money transfer Money was not available when promised Pennsylvania

Once again, I attempted to do an online transfer of $100.00 from my PNC checking account to my PNC smartcard and once again PNC has removed the funds from my checking account and has failed to put them on the smart card, forcing me to call in YET AGAIN, be placed on hold and transfered to various departments in order to get the funds either returned to my checking account or put on the smartcard. This time, an " escalating customer service rep '' said that they are aware that there is a glitch that sometimes does this, that it is their fault, that they have had numerous calls when it happens, but have no idea how to fix the glitch since it is inconsistent. PNC needs to have severe punitive penalties, from in effect, stealing from its customers and not addressing the issue unless customers are willing to be on hold for over an hour with each incident and get angry. PNC acts are clearly illegal and need to be fined heavily - my guess is they will figure out the " glitch '' very quickly if they are forced to do so.