Regions Financial Corporation Bank Account Or Service Complaint

Checking account Deposits and withdrawals

Regions Financial Corporation Bank account or service department,

Checking account Deposits and withdrawals Mississippi

I went to Regions Bank on - - 2016, to make a deposit from the sale of my - and my tax refund check. I prepared my deposit slip at home and drove to the bank drive up window. They were extremely busy and the teller, -, was working the drive up window plus - additions drive up lanes that were serviced by tubes. The teller took my money and counted it, I also counted it with her through the window. After a little while she go up and took my money away from the window and out of my view. She later returned and said $1000.00 was missing. I informed her it was all there, I counted it at home plus I had counted it while watching her count in through the driveup window. The manager, - came over and said she would count - money drawer for the missing money. I watched as the money drawer was counted and afterwards told - the money disappeared when teller - left the drive up window area and my field of view. Manager - gave me a business card with a Region 's investigators name - on it and said he


It is now one month later and no one from Regions Bank has called and talked to me. I have called Regions corporate headquarters multiple times trying to get a answer to my deposit incident on - - without success. I did receive a letter last week from - to call him to resolve the problem. I have called him twice but he was not in and I have left messages but he has not called me back. I have been a Regions customer for approximately 40 years and have never had this problem from them. I am seeking your assistance for my $1000.00 that Regions misplaced/lost.

Regions Financial Corporation customer in Mississippi
Jun 21, 2016

* Source: CFPB Complaint Database

Regions Financial Corporation response to complaint:
Closed with explanation

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