Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

In - my loan was transferred from Roundpoint to - Mortgage. I had not received a statement from - Mortgage at the time my payment was due, but I received a statement from Roundpoint. I made a payment on - - to Roundpoint, which was cashed on - - -, I revived a statement from - Mortgage. I was told that Rounpoint would not cash my check since they no longer owned my loan. I sent another check to - Mortgage on -/-/16 which was withdrawn on -/-/2016. I called Roundpoint and the agents were unable to find my payment. I was asked to forward a copy of the cashed check and they would investigate and send me a refund. After numerous calls and emails I have not received a refund or a response on the status of my request for the excess payment refund. I have confirmation emails that my emails were received.