Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account Virginia

Freedom Mortgage has stolen a total of $2900.00 from me via extortion since - of 2016. They will not fix the issue despite the fact that several of their members have admitted they have charged to much, admitted that I have overages of $2900.00, and admitted it needs to be corrected. The stopping point every time I deal with them, which is bi weekly and has been since -, is a man named -. He is convinced I am wrong even though all of the evidence is on their servers. I have tried to resolve this conflict within their company, it is going no where. I have contacted an attorney, who told me to try this -. I am stressed out about this and there is no reason for that. I am only trying to pay my mortgage every month but they refuse to fix their mistakes and continue to send me threatening letters referring to the repossession of my home. As a - - of both - and - I have no problem dealing with - or handling stress, this time however I have no way to manage this.


recover the almost $3000.00 dollars that Freedom Mortgage has extorted from me. I work hard for my earnings and I live within my means however, I can not afford to keep being charged money each month to a corrupt organization that is criminally negligent in their matters. This is not a hard mistake to see, it is simple math. We begin with a giant total ( our house ) and subtract out monthly amounts ( mortgage payments ) until the grand total owed is $0.00. For some reason, somewhere between the steps of subtraction and honest reporting, Freedom Mortgage crossed the line. I am sick of this company, I am sick of being extorted, being bullied, loosing sleep, and having to console my wife that we will not lose our home. Not to mention the missed hours in work time I have had to skip in order to deal with Freedom 's inability to fix their own mistakes. I work by the billable hour, so missing 3 hours a week dealing with them adds up quickly. 3 hours a week ( conservative estimate ) x 4 weeks a month = 12 hours a month ; which would be just a hair over $1000.00. Again, another sum of money I do n't have because of this horrid organization. Please help us, we at our wits end and do not know where else to turn. We are good people who have paid our mortgage every month and have been taken advantage of.