PNC Bank N.A. Bank Account Or Service Complaint

PNC Bank N.A. Bank account or service department,

Checking account Account opening, closing, or management New Jersey

PNC Bank improperly debited my daughter 's virtual wallet bank account a $ - monthly service charge for the months of - and - 2016, for a total of $50.00. PNC states the reason for the $ - monthly service charge was that the " spend '' portion of her performance select virtual wallet account contained less than $5000.00. Importantly, my daughter 's entire virtual wallet account, including the " spend '', " reserve '', and " growth '' portions of the account, totaled at least $11000.00 during - and - 2016. PNC 's own " Consumer Schedule of Service Charges and Fees '' dated - -, 2016 and available online at the PNC website, states, for the performance select account, " No Monthly Service Charge if you meet any one of the following : " $5000.00 combined average monthly balance in this and up to - additional linked PNC consumer checking accounts... '' Because the account had a combined average monthly balance of at least $11000.00 ( more than twice the $5000.00 requirement ), PNC 's rule is that there is no monthly service fee. Additionally, I maintain a linked PNC consumer checking account that would combine and add even more to the total. The - and - 2016 monthly service fees totaling $50.00 are improper under PNC 's own Consumer Schedule and must be refunded to my daughter 's account. PNC is charging consumer account fees without notice and providing consumers with false Schedule of Service Charges. Despite increasingly escalated requests, PNC has refused to return the $50.00 to my daughter 's account and has stopped returning my telephone and email inquiries.