U.S. Bancorp Bank Account Or Service Complaint

U.S. Bancorp Bank account or service department,

Checking account Problems caused by my funds being low California

-/-/-, I was switching auto insurance companies. I had cancelled my insurance with -, however they ran an unauthorized charge on my checking account. This thus led me to incur overdraft fees. After contacting US Bank, they explained to me that they would remove the charge and fees if - reversed the charge. I called - - and asked them to reverse the charge, they stated they were n't able to do it electronically, but could issue a check. I called US Bank to confirm this was ok, the CSR stated it was fine, I would have to deposit the check into my US Bank account. After receiving the check, I deposited it immediately and called US Bank right after. The CSR I spoke to, stated they would reimburse the fees. A month or so later, I get a letter from US Bank stating my account was closed for having a negative balance, and that it was referred to collections. I called US Bank, and the manager I spoke to, his name was -, stated they could n't do anything since the account was transferred to the collections agency and that I would have to speak to them. I explained to him that the charge was unauthorized, and that the payment had been returned. Again, he stated US Bank could not help me any longer. This is irritating because I am being hit with fees for a charge I did not authorize, and now my credit is in jeopardy.