PayPal Holdings, Inc. Bank Account Or Service Complaint

PayPal Holdings, Inc. Bank account or service department,

Other bank product/service Deposits and withdrawals Virginia

PayPal refuses to return $320.00 to my PayPal account regarding a canceled order with merchant -. Merchant has failed to reply. Enclosed below herein is a copy of the complaint dispute I filed with PayPal Inc. against merchant - for the return of $320.00 ( - ) to my PayPal account. -/-/2016 - - - Buyer : The order has been canceled as - however the merchant still shipped the item, I spoke with - who 's a supervisor for the company who said that she was unable to do anything, I want this to be refunded. I am - and in no position to physically return it myself.


I contacted PayPal three times on Monday - - 2016 and each time I was repeatedly put on hold for a period of more than thirty-minutes without resolution. I do have a - and made a prudent decision to file this complaint against PayPal Inc. for the return of my money. The amount of $320.00 ( - ) should have been immediately returned to my account per PayPal Inc 's regulations when there is no response from the merchant within ten days it has now been ten business days. I need my money for health reasons and I was told by PayPal Inc. on Monday - - 2016 that they put a stop payment on my money so it would n't be released to the merchant because I called right away. However, this has proved to be a very disingenuous statement because said monies is not currently back in my PayPal account. Enclosed below herein is the communicative correspondence ( and/or ) lack thereof between PayPal and said merchant. - -, 2016 -PayPal : Email sent to buyer - -, 2016 -PayPal : Email sent to seller - -, 2016 - PayPal : Email sent to buyer - -, 2016 - PayPal : Email sent to seller - -, 2016 - PayPal : Email sent to seller - -, 2016 - PayPal : Email sent to buyer - -, 2016 - Buyer : Complaint Case filed Account ID : - Enclosed herein below is the only communicative correspondence PayPal Inc. provided : Transaction Details : Credit to Credit Card ( - Transaction ID # - ) Original Order Date Type Status Details Amount -/-/2016 Order To - Completed Details - $320.00 USD Related Transactions Date Type Status Details Amount -/-/2016 Charge From Credit Card Completed Your transfer from your credit card to your PayPal account is complete. Your transfer from your credit card to your PayPal account is complete. Details $320.00 USD - -, 2016 - - - - - - - $320.00 USD - -, 2016 Refund Completed Details $320.00 USD - -, 2016 Credit to Credit Card Completed ... - $320.00 USD Original Order : Total Payment : - $320.00 USD - $320.00 USD Total amount : - $320.00 USD Fee amount : $0.00 USD Net amount : - $320.00 USD Invoice ID : - Date : - -, 2016 Time : - - Status : Completed Subject : Credit Card Funding Type : Credit Card Transfer to : - - - This transaction will appear on your bill as " PAYPAL - ''. Monies refunded should have been applied to my PayPal account balance the same as other past refunds because the former debit card linked to my PayPal account was already closed and PayPal Inc. was fully aware of this. A refund ca n't post to any account or card that is closed.