Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Iowa

I sold my home and paid off my mortgage to Roundpoint Mortgage Servicing Corporation via wire transfer on -/-/16. I called them on that day to give them my new address and verify when my escrow balance and mortgage overpayment would be released. I was told by " - '' it would be sent in 20 days. I called again on - and talked to " - '' and was told a check had not been issued yet and that it could take up to 60 days. I requested and was told it would be expidited. I still have not received a check. Why are they allowed to hold my funds for that long when they received a wire transfer on the date of closing? If I am late on a payment I am charged a late fee. Why is Roundpoint not penalized ( and me compensated ) for their failure to pay ME promptly?