Bayview Loan Servicing, LLC Mortgage Complaint

Bayview Loan Servicing, LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Arizona

DENIED ACCESS TO OUR MORTGAGE ACCOUNT ELECTRONICALLY AND ON PAPER FOR ALMOST TWO YEARS ( SEE FULL COMPLAINT UPLOADED WITH E-HIBITS ) During the past year, I suffered -, therefore, I was unable to respond to - - - and Bayview Loan Servicing. Therefore, I am filing this new complaint with exhibits. Due to my -, I will be filing new complaints, individually. On numerous occasions, I have requested through Qualified Written Request, emails and telephone calls to Bayview Loan Servicing LLC sub-servicer for access to our mortgage loan and account via electronically through the website or on paper through the mail. For over about 18 months or about 550 days, Bayview Loan Servicing denied us access to our mortgage account information, the denial of access included electronically through the website and on paper through the mail.


corrections on escrow and payments. On - -, -, - - of Bayview Loan Servicing states - - - is the Master Servicer and Bayview Loan Servicing is the sub-servicer. ( See Exhibit -, -/-/- Letter from - - Bayview Loan Servicing ) On - -, -, took a print screen of Bayview Loan Servicing website denying us access to our Loan. ( See Exhibit T, -/-/- Print Screen ) On - -, -, sent an email to Bayview Loan Servicing stating " We are still being denied access to our loan '' ... also stated " We would like the privilege like everyone else to be able to upload our HAMP modification documents online through our account '' ... Web site stated " Unfortunately because of the status of your loan .... '' ( See Exhibit U, -/-/- email to Bayview Loan Servicing ) On - -, -, - -, Case Manager for Bayview Loan Servicing stated ... '' This correspondence is sent in response to your inquiry received dated - -, - ... .You do not have access to view account via Bayview 's website ; Regarding ( 4 ) above, Our records indicate that your loan is contractually due for - -, - and succeeding installments. Once your account is brought current, access to your online account will be restored. '' - - states access to account will be restored ; however, - -, fails to mention, from - - to estimated - -, Bayview Loan Servicing never allowed us access to our account via electronically or on paper. ( See Exhibit V, -/-/- Letter from - - Bayview Loan Servicing ) On - -, -, sent a QWR to Bayview Loan Servicing via email stating " I do n't have online access to my online account. '' ( See Exhibit W, -/-/- email to Bayview Loan Servicing ) On - -, -, called Bayview Loan Servicing and spoke with - - stated to him I was frustrated because we have been denied access to our account from the time the account was transferred to Bayview from - until now. ( See Exhibit W, -/-/- email to Bayview Loan Servicing ) On - -, -, took a print screen of Bayview Loan Servicing website denying us access to our Loan. ( See Exhibit -, -/-/- print screen ) On - -, -, I sent another QWR to Bayview Loan Servicing stating " We are still unable to access our loan information online. We have notified Bayview Loan Servicing on several occasions that we are unable to access our loan information ... - '' ( See Exhibit Y, -/-/-, email to Bayview Loan Servicing ) ( SEE FULL COMPLAINT UPLOADED WITH E-HIBITS )