Fifth Third Financial Corporation Credit card department,
Credit card protection / Debt protection Michigan
My 5th 3rd Credit Card increased its bank hold period by 10 days without informing me. I payed $250.00 to pay down this line of credit, but they put a hold on receiving the payment, effectively denying me the use of this credit until it clears, which has never happened before. Whats more, this credit line is used as overdraft protection for another 5th 3rd account, with a $12.00 fee assessed for using this credit card in this fashion. I over-drafted by $88.00, expecting my credit line to kick in ( $12.00 fee ) and transfer $88.00 from my credit account, but nothing happened. I was assessed an over draft fee of $74.00 dollars by my bank instead. Customer service indicated that my $250.00 transfer to my credit card was on hold and it was the reason my overdraft protection did not work. Both the credit card and bank account are administered by 5th 3rd Bank. Had I known they could hold my credit card payment for 10 days, I would not have transferred the - to my credit card account yesterday and would have left it in my original bank account, and would not have over-drafted at all. I find it really convenient for 5th 3rd that I did not pay $12.00, but instead now have to pay $74.00. I believe they did this on purpose ; and strategically used this holding period to push me into overdraft and charge higher fees. By effectively not allowing my credit payment to post, they invalidated my overdraft protection, so they could garner higher overall fees.
Fifth Third Financial Corporation customer in Michigan
Jun 01, 2016
* Source: CFPB Complaint Database
Fifth Third Financial Corporation response to complaint:
Closed with monetary relief
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