Fifth Third Financial Corporation Bank Account Or Service Complaint

Fifth Third Financial Corporation Bank account or service department,

Checking account Deposits and withdrawals Georgia

On - I made a deposit to an ATM machine co-located with a branch of Fifth Third Bank in -, GA. The ATM accepted the $400.00 cash deposit, but did not present a receipt nor did it acknowledge the deposit. The teller then told me they had been having trouble with the ATM and the - technician had just left. I waited for the technician to return, and after an hour, he returned. He confirmed that the $400.00 deposit had been made. The teller called Fifth Third HQ and I was given a " provisional credit '' of $400.00, reportedly until the ATM was balanced. On -, the bank transferred $110.00 from my account stating that the ATM did not balance and it was short $110.00. I referred to the teller and - technician who both confirmed that I had made a $400.00 deposit. The matter was further referred to their dispute resolution committee, which determined that they were entitled to keep the $110.00 and could take up to 14 additional business days to investigate the matter. My complaint is this : the malfunctioning ATM machine is not my fault, and caused considerable inconvenience for me on -. Why am I being prevented from using $110.00 until they discover where the problem lies? Is this just miserable customer service or is there an actionable conversion of funds by the dispute resolution committee?