U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Other mortgage Loan servicing, payments, escrow account Minnesota

My husband and I took a - mortgage loan with US Bank back in 2006. This loan was for $25000.00. We have made monthly payments since then of $250.00 per month. We have not missed one single payment. We have paid 120 payments since then, never late. The total amount we have paid so far is $30000.00. Our principal balance on the loan has only decreased $1600.00. That means US Bank has pocketed $28000.00 and we still owe them an additional $23000.00 plus interest. The interest rate of this loan has always been 11.7 percent and they tell me they are unable to offer me any lower interest on this loan. Also, this loan was set up as a balloon loan where I will need to come up with the balloon payment soon. I have attempted in several occasions to work this out with US Bank with no resolution from them. As a result I filed a complaint with the Minnesota Attorney general 's Office. They have suggested me to file a complaint with you and the OCC. Any assistance you can lend would be greatly appreciated.