Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Colorado

I work for a title company. We ordered a payoff from Round Point Mortgage. We got the payoff, which was good through -/-/16. On - -, 2016 we wired the funds to Round Point per their wire instructions to payoff the loan in full. We have full confirmation that the wire was sent and I have verified the wire information given to me by Round Point. Round Point has not credited the account with the payoff, they are continuing to collect payments and charge interest on the loan. The Borrower and I have spent over 8 hours on the phone with them just to be put on hold and then cut off. They are not helping to resolve this issue. Even though we have given them copies of the wire confirmation, the payoff statement, our bank account statement they are still saying that they did not receive the payment. I have also spoken to a supervisor and he is at least a little more helpful, but not solving the problem. The borrow refinanced this loan, and has his first payment coming due on - -, and because Round Point will not resolve this issue in a timely fashion, he does not have the funds to make the first payment