Review and analysis of over 27 complaints against Ally Financial Inc.
Ally Financial Inc. consumers have reported over 27 official complaints related to Using a debit or ATM card. Out of the 27 consumer complaints against Ally Financial Inc., 19% were disputed by the consumer (i.e. the consumer was not happy with how Ally Financial Inc. responded to their complaint) and 100% were processed in a timely manner. 26% of consumer complaints against Ally Financial Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 19% resulted in non-monetary compensation.
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Ally Financial Inc. Bank account or service using a debit or atm card January 13, 2017 - I have recently become a victim of fraud after having lost my wallet on -/-/2017 due to multiple unauthorized atm withdrawals that took place on my interest checking account. I have initiated disputes for the 2 unauthorized atm withdrawals through Ally Bank which comes to a total of $800.00. I have also submitted a fraud affidavit through the FTC which was attached to my disputes in support of the theft. I have reported my debit cards lost and requested new replacement debit cards. I have been told the investigation will be concluded within 10 days from -/-/2017. The loss of my wallet al... |
Ally Financial Inc. Bank account or service using a debit or atm card July 1, 2016 - -/-/- someone backed into me in a crowded parking lot and since my car was unable to drive safely the party at faults insurance company was paying for a rental car. I had a meeting I had to attend before the claim number was able to clear the rental. I made a reservation at the local - for a regular small car like a Camry ( do n't really remember type of car ) which was, I 'm told, unavailable after I had arrived and it promised. I was then offered a vehicle which had just come back in and had not been cleaned or gassed up and would I mind and then I should just bring it back the same ... |
Ally Financial Inc. Bank account or service using a debit or atm card May 17, 2016 - I filed a dispute with my bank ( Ally Online ) regarding charges from a - merchant that I requested be refunded. The - merchant did not comply with the refund so I had resorted to disputing the charges with my bank. The date of the charges were on -/-/2016 and I contacted the - merchant on -/-/2016 to tell them to refund me the full amount. I also contacted my bank that day to open a dispute about the charges just in case. The - merchant confirmed that I would see the refund by -/-/2016 credited back to my account but by that day, only a portion of the full amount... |
Ally Financial Inc. Bank account or service using a debit or atm card April 25, 2016 - I recently had half my savings, over $1500.00 withdrawn from my account through a fraudulent debit card transaction in a different state. I have neither lost nor had my card stolen, so when I saw that large transaction, I was worried because no one had called to tell me or ask me whether or not I was the one who spent that large an amount in one day in - purchase, in a different state. I called Ally bank, who I 've had little to no issues with up to this point, my current bank with my current debit card. Ally explained to me that the payment was used with my debit card information and t... |
Ally Financial Inc. Bank account or service using a debit or atm card March 15, 2016 - Dear - : :This is another complaint of false billings created after an auto rental last - rental without my approval, by - - - i 'm responding to several '' - citizens '', who have commented to me after - - Pa.refused to deny this billing, and charge against my account, and have not sent me their detailed list of charges that go with every rental that all rental car compan'y detail with at least - number more than, " $25.00 that, '' the number $2500.00 '' is not possible for an auto a rental since this number does not have any other single number after the " -... |
Ally Financial Inc. Bank account or service using a debit or atm card March 3, 2016 - On - -, - my debit card was fraudulently used three times at a nearby ATM by someone who stole my card and pin numbers. I had never visited the ATM in question, and I notified Ally Bank within a few hours of the fraudulent transactions occurring on my checking account. Within a week, I had filed a police report with my local police station in -, MA, and provided Ally with the police report on my transaction dispute forms. After a few more days, a detective at the police station called to let me know that they had a suspect that they believed had fraudulently used my cards. On - ... |
Ally Financial Inc. Bank account or service using a debit or atm card March 1, 2016 - - PRESENTED ME WITH A BILL FOR $2500.00 THAT WAS NOT RESERVED NOR AGREED BY - TELEPHONE RESERVATIONS. WHEN THE ON SITE EMPLOYEE, PRESENTED THIS FRAUDULENT BILL TO MY ALLY BANK ( WITH INFORMATION ACCT # S, ETC.FROM A PREVIOUS RENTAL WITHOUT MY CARD OR BANK ACCOUNT NUMBER ON THIS RENTAL MY BANK DEBITED MY ACCOUNT WITHOUT MY KNOWLEDGE AND SEIZED MY FEDERAL MONEY. UPON - -, -, -, -, THEY FAILED THEN - PRESENTED FAKE, CREATED, FRAUDULENT BILLS TO ALLY BANK WITHOUT MY PRIOR APPROVAL.ALLY BANK ACCEPTED THESE BILLS AS REAL AND LAST WEEK AFTER RECEIVING MORE FAKE BILLS WITH OU... |
Ally Financial Inc. Bank account or service using a debit or atm card October 23, 2015 - I am overseas and my debit card was flagged and taken from me. I informed my bank that I was traveling well beforehand and on more than - occasions. After many mix-ups, I was sent a new debit card that does not work and the bank has not been willing to correct for all the mistakes they have made. As a result, I am abroad with no access to my funds. ... |
Ally Financial Inc. Bank account or service using a debit or atm card July 13, 2015 - Ally Bank charged me an overdraft fee on a debit card. 1. Sufficient funds are on deposit. Ally delays all deposits for several days. I do not know why - and frankly, I do not care why. They have MY money. 2. If there are not sufficient funds for a debit card purchase, they should decline the transaction. This is law. The FACT remains - I have sufficient funds on deposit. 3. If someone came into my home and stole from me, I could shoot them. I DEMAND MY MONEY RETURNED IN FULL. Further, I request a $35.00 fee for theft. ... |
Ally Financial Inc. Bank account or service using a debit or atm card June 2, 2015 - On - -, 2015, I informed Ally Bank of - transactions that I did not authorize nor did I engage in. The bank sent me a letter dated, - -, 2015 acknowledging the disputed transactions totaling $2800.00. As of - -, 2015, provisional credit for the - transactions ( totaling $2800.00 ) have not been posted to my account. ( Documentation is attached ) ... |
Ally Financial Inc. Bank account or service using a debit or atm card June 2, 2015 - Almost two weeks ago, Ally 's fraud prevention contractor called me about a potentially fraudulent purchase. I confirmed that the transaction was unauthorized, and then called Ally 's customer service to order a new card. Both times, I confirmed whether recent transactions were fraudulent or legitimate. Ally told me that the fraudulent charge would not post. However, a few days later, the charge indeed posted, so I sent a message to Ally reminding them about our earlier exchange. After initially refusing to discuss the transaction over secure messaging '', Ally claimed that the charge in ques... |