Select Portfolio Servicing, Inc Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Select Portfolio Servicing, Inc Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Ohio

- customer service told me my mortgage payments were current and I did not have to pay the - - payment because I had done a loan modification and the loan was current. The payments are $840.00 each. But they require that the payments be sent by - - because the payments can not be paid online at their site. That 's another $16.00. The total payment is $ -/mo. I was current until they said I did n't have to pay the - Payment. I paid the - payment today and went online to check the amount and it says I owe for - and -. I sent the - payment via - - as usual for the - Payment. I called and they said I owe both months $1700.00. The customer service people who told me I did n't have to pay I questioned and she put her supervisor on the line too. He said the same thing, the loan was current. That call was on -/-/-. I called yesterday and the customer service rep I spoke too said they should not have told me that and that they had mislead ( lied ) to me and she


the same supervisor that lied before. I checked today and there is a class action lawsuit filed against this company in Colorado where they are located and multiple other complaints. I am sacred that I might loose my home and have been sick and - - last year. It would be impossible for me to move now. But based on their information my loan is current and has been since the modification last - -. But I think they tried and are still trying to file foreclosure on my home. The last one cost me $13000.00 on top of my mortgage and I received a new loan modification package from them yesterday. I did not ask for a modification. My loan is current except for their trickery about the - - payment. I 'm worried since my credit is bad because of my illness last year and to refinance would be difficult for me because I 'm self employed. And when I requested a payoff statement from them or even payment coupons they would not give them to me. The loan officer I went too said to get another loan I had to have a payoff statement. They will not give me one. I 'm trapped and they are going to steal my home. Sincerely, - - -

Select Portfolio Servicing, Inc customer in Ohio
May 12, 2016

* Source: CFPB Complaint Database

Select Portfolio Servicing, Inc response to complaint:
Closed with explanation

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