Discover Credit Card Complaint

Payoff process

Discover Credit card department,

Payoff process Florida

I am making efforts to pay down my credit card by paying more than the minimum balance. For the last few months I have been monitoring my bills. There is a one month delay between paying down the highest balance ( cash advance ) and it appearing on the bill. When I receive the bill, I am being charged interest on the balance that is shown - before the pay down - and not the actual balance. I have made several calls and have confirmed that the money payed beyond the minimum charge is going to this higher balance. However, when I ask about why I am being charged interest on the amount before it was payed down, I get no clear answer and no one will confirm that the interest charged in on the new, lower balance.

Discover customer in Florida
May 10, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints2/20123/20124/20125/20127/20129/201211/201212/20121/20132/20133/20134/20137/201311/201312/20132/20143/20144/20145/20147/20148/201410/201412/20142/20153/20154/20155/20156/20157/20158/201511/201512/20154/20165/20166/20167/20168/20161/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverPayoff process65.8%17.8%6.8%2.7%5.5%1.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AveragePayoff process0.7%57.5%23.4%7.5%4.7%5.9%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Contact Discover

https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
Discover
Discover

Loading similar complaints