Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

We sold our home and the mortgage was paid off through - - - on -/-/16. Several weeks later I was contacted via phone by Round Point Mortgage saying I owed them an additional $400.00, that the pay off had been short. I contacted the title company and they requested something in writing to show the shorted amount so it could be paid. Round point would only tell them to wire the money to the same place as the rest of the pay off but would not submit any proof of the shortage. Both myself and the title company have made multiple attempts to get speak with the mortgage company. Usually being on hold for near an hour at a time. They will not send me my escrow balance. Per the attached documents you can see the the loan was paid in full. My escrow account has a balance of $1600.00 and a month after the loan was paid they are trying to take money from my escrow balance to pay principal and interest in the month of - when there is no loan to pay on. I am seeking help in getting the full balance of my impound account.