USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Transaction issue New York

Credit card has been denied on multiple recent occasions, and caused me to incur a $10.00 fee with my gym for a failed monthly payment, likely due to issues with the bank 's conversion of my - credit card account to a - card account. My - credit card ( " MC '' ) has been denied multiple times recently though the bank 's representative I called and spoke with on Monday, - -, confirmed that I was not delinquent ; she said the payments had apparently been declined for incorrect expiration date submissions. She confirmed the expiration date on my - was the correct - on file. I explained that my gym notified me that the monthly gym membership fee ( which the gym has been deducting on the - of every month for over a year from my MC using the same card number and expiration date ) had been rejected and assessed me a $10.00 fee and that other payments had also been rejected recently, including a payment for an - purchase ( prior to the recent rejection - had successfully processed payments using the stored MC information on multiple occasions ). I suggested that the payments


well before the disclosed cut-off date. The agent said all she could see in the system was the reason for rejection of my payments for incorrect expiration date. I asked to lodge a complaint with USAA since I was concerned my issue could signify a more systemic issue with the credit card conversion but the agent said all she could do was make a note on my account. So far as I know, I have only incurred a single $10.00 fee from my gym and merely suffered inconveniences for other denied payments, though other consumers may have endured more significant harms.