JPMorgan Chase & Co. Bank Account Or Service Complaint

JPMorgan Chase & Co. Bank account or service department,

Other bank product/service Deposits and withdrawals Ohio

On -/-/16 I called Chase to file a dispute with Chase Bank for charges on my account I did not authorize. The rep on the phone took my complaint and I was issued credits $480.00. Then on -/-/16 I received a voicemail from Chase with a message to call them back. Upon calling back I spoke to a rep who stated that the dispute was now closed and the credit was permanent. The next day ( -/-/16 ) I was again left another message from Chase. I again called in and explained that I had called in yesterday and they told me the dispute was granted only to be told that was a mistake on their part and it was in fact denied as the dispute was inadvertently coded wrong when the initial complaint was made on -/-/16 as " fraudulent '' not " unauthorized '' as it should have been. The rep apologized for the error and said they were going to refile the complaint making sure it was coded as " unauthorized '' not " fraudulent ''. At that time, I specifically asked the rep on the phone if he wanted any documentation from me regarding the complaint


On - -, 2016 I was notified on my online account that I was overdrawn. Knowing that I should have had funds I went online and checked and saw that Chase had reversed the credits from the dispute. This time instead of calling just the dispute center I called my local Chase Branch ( - - - -, -, OH ) and spoke to - - who made a conference call to the dispute center with me on the phone. The dispute center told - and I that the claim was again denied as I had not provided any documentation to support my statement of it being unauthorized. - explained that I was told if it was needed they would request it and the rep on the phone told her if I faxed it in they would reopen the claim and process it. The rep provided a fax number to fax the documents into them. I took the documents into my local Chase branch and - faxed them on my behalf. We were told it would take - hours to have them reviewed. On -/-/16 I again saw that Chase had reversed another credit for the dispute. I again went to my local Chase branch and spoke to the branch manager - -. I provided - with all of the documentation and he called the dispute center while I sat at his desk. The dispute center advised him that they never received the documentation per my previous call with -. - again got the fax number and faxed it while he was on the phone with them and also uploaded it to Chase 's secure online file system. - told the rep on the phone that he had the proof that the charges were unauthorized and that the charges should be reversed. - told me to follow up with him Monday to see if they got the documentation. On Monday -/-/- I went back to the Chase office and met with - he called the dispute resolution center, spoke with -, who said they reasserted the complaint and it would take 3 to 5 business days to review the documents. - and I set up to follow up date of -/-/2016. On -/-/- I met with - and he called the dispute center to find out that they denied the claim again. This time we were told the claim was denied because of inconsistent fillings. - tried to explain to them that the first filling was a mistake and that Chase refilled it correctly upon learning this. The dispute center told - there was nothing else they could do the matter was closed. - told me that he would file an internal complaint with Chase and he would again follow up with me in a few days. Today -/-/16 - called me and advised that he spoke with his district manager regarding the complaint and there was nothing else they could do. At that time, I decided it was time to take the complaint to this agency.