Fifth Third Financial Corporation Credit Card Complaint

Fifth Third Financial Corporation Credit card department,

Billing disputes Virginia

The original charges of $90.00 and $41.00 were charged by - for monitoring. In -/-/- I had contacted the - in Arizona to complain about a new security alarm system not working and not being able to make contact for technical service. They have not responded to -. Therefore, -/-/- I called the dispute dept. at 53 Bank to register a dispute against - 's monitoring charges of $90.00 and $41.00. Fifth Third Bank issued late payment and interest charges of - against my account on -/-/- after I had called disputing the charges. Debits of $90.00 and $41.00 were issued on -/-/- but the late payment fee and interest remained on my account. I called again concerning the late payment and interest and the dispute dept. told me that they will remain on my account until the issue was resolved and I would either have to pay or they would be removed after the dispute was settled which would take up to 90 days. I asked them why they did n't remove the late payment and interest charges also because I am receiving collection calls on something I am disputing. They told me not to be concerned that my account was documented on the disputes. I am still receiving numerous calls from collection agent on paying this late fee and interest. I told them that I was not paying for any charges that were not justified. I continue to get collection calls and another late payment charge on a balance that was a late payment charge for items in dispute. When I called today they were wanting to switch me back and forth to explain their procedures. My complaint is on their procedure of not removing the late and interest charges until the disputed matter is resolved. To me they are gouging their customers. It took them almost a month to remove the charges from my account and then they want to charge me excessively for late payments.