American Honda Finance Corporation Consumer Loan Complaint

American Honda Finance Corporation Consumer Loan department,

Vehicle lease Managing the loan or lease Georgia

I leased a new Acura -/-/2015 and turned in my previous Acura based on their assurance that my last two payments would be forgiven as I had moved to a new lease. Months later I was harassed repeatedly by Acura Finance representatives who informed me that I had failed to make these payments, despite the fact that had I never missed a payment while in possession of the car. Despite speaking to - separate people and explaining the situation, they made no effort to resolve the issue and kept calling me to demand their money. After weeks of this harassment I noticed that negative information had been posted with the credit bureaus repeating the lie that I had failed to make payments for over 60 days. This negatively affected my Credit, something I find really offensive as a long time customer of Acura having leased - previous vehicles, all from the same dealer due to my excellent credit, something they sought to undermine.


financial transactions between Acura 's financing arm and it 's dealer network, something I never heard of as a requirement for the lessee. After I reached out to the Dealer myself they informed me that they had failed to forward payment and would do so now. I do n't see why this was not done by Acura Financial months before and required my intervention to finally occur. What I find truly repugnant is that Acura appears to focus only on completing sales and receiving payment for itself throughout their sales process while simultaneously transferring responsibility for financial transactions onto the customer, punishing them through the Credit Reporting process with impunity for their mistakes. After contesting this issue I 've now received a bill for over $600.00 for excess wear and tear, due within 30 days, something I was told would be covered with my upgrade to a new Acura at the time of the lease and a charge I 've never had to pay previously in any of my other leases. As a customer of Acura for two decades I 'm truly offended by their customer un-friendly approach to financial aspects of their business.