JPMorgan Chase & Co. Bank Account Or Service Complaint

Other bank product/service Deposits and withdrawals

JPMorgan Chase & Co. Bank account or service department,

Other bank product/service Deposits and withdrawals Texas

On - - 2016, I was contacted by - - at -- regarding a - in which I found off -. Once I accepted the position i was told I would be helping by sending items to an orphanage. On - - 2016 I was once again contacted by - - with information on my first task which was to receive a check for funding to buy items for an orphanage, once I received the check in the amount of - i was told to deposit it in my account in which I did so. On - - the funds where posted. Once I notified - he changed my instructions on how to handle the funds, in which they, where to get cash from the bank and make a cash deposit into someone else account. I was very overwhelmed and told him I no longer wanted the job because he lied about the position I applied for, On - - 2016 - then requested i deduct - out of the money and send the remaining - back to - - to opt out of the job. Being requested to do so i followed the plan as told and got a


hacked, only to realize it was apart of the scam process. I went to my local bank On - - 2016 and complied with the rules of making a stop payment on the Cashiers Check in which i was instructed to Sign an Affidavit and Indemnity Agreement my account was then taking out of the negative. Approximately one month later, On - - i received a notification that - - had been allowed to cash the Cashiers Check in which the funds warent intilted to her. I went back to the Local Bank and was told i would have to file a civil suit aganist her. Reminding you that i have no personal information or whereabouts of this woman but the address that was given to me by - for returning the funds, and the initial account information I was told to transfer the funds to originally. I have been very stressed behind this situation and i feel as if the bank was no help at all after realizing they didnt actually put stop payment on the check knowing it was fraudulent from the beginning. Now I am drowning in debt!

JPMorgan Chase & Co. customer in Texas
Apr 16, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3JPMorgan Chase & Co.Complaint HistoryComplaints12/20151/20162/20163/20164/20165/20166/20167/20168/201611/20164/2017051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan Chase & Co.Deposits and withdrawals1.5%68.1%30.4%ClosedClosed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDeposits and withdrawals0.0%4.5%3.6%1.8%3.2%20.9%64.9%1.0%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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