Finance of America Mortgage LLC Mortgage Complaint

FHA mortgage Application, originator, mortgage broker

Finance of America Mortgage LLC Mortgage department,

FHA mortgage Application, originator, mortgage broker California

I started working with Finance of America on - -, 2016 after giving them my social security and all my doc and signing the Good Faith Disclosure I was told later that I needed to make more income on - -. I am retired I get - a month after tax I only have a house note and - credit card with a - % debt ratio the requirement for FHA is - %, On - - I spoke with the Loan originator and told him I would be going with another company and asked him to release my case number so I could get my loan done with the new company. The new company sent the information over to them requesting the release of the case number that I signed. This was after 4 day with no response from Finance of America. After 3 days the case number still had not be released I spoke back with the loan officer and sent him a copy of the form I had signed on - - still nothing was done. On the - of - I sent an email to the loan officer again This email is to inform you that I will be filling a complaint with the CFPB for your failure to comply with the Law on my right to cancel with your company and you to release my case number in a timely manner. I notified you by phone on - - 2016 that I was canceling and going with another company by - - the case number was still not released then you were sent an email letter dated -/-/2016 requesting that the case number be transferred to the new company and still nothing is done. You are in violation of my rights to go with a company of my choice.

Finance of America Mortgage LLC customer in California
Apr 16, 2016

* Source: CFPB Complaint Database

Finance of America Mortgage LLC response to complaint:
Closed with explanation

Consumer disputes how Finance of America Mortgage LLC handled their complaint

Created with Highcharts 4.2.3Finance of America Mortgage LLCApplication, originator, mortgage brokerSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage brokerSource: Consumer Financial Protection Bureau

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