Citibank Student Loan Complaint

Citibank Student loan department,

Non-federal student loan Can't repay my loan Can't temporarily postpone payments Pennsylvania

I have been receiving unemployment since - of -. My benefits were exhausted in - of -. I have found gainful employment starting in - of -. As a result of my circumstance, I am left unable to make my - and - - payments. My unemployment was not a surprise, I had several months notice. During that time, I prepared for the financial loss. One step was to discuss with Citibank the terms of my loan and how many months forbearance were available to me. I was told I had a total of 6 months. I continued to make payments. I received a 1 month forbearance of my student loans for - -. I requested the forbearance due to an error in filing for benefits in -, leaving me unable to make my student loan payment. I was granted the forbearance and resumed payments in - -. Before ending the


On Monday, - -, -, I requested to have my student loans through Citibank forbeared through the months of - and - of - due to lack of unemployment compensation. I was denied. I pressed and was still denied. I spoke with -, she relayed my situation to her superior. - called me back and informed me that I would was not eligible for forbearance. I asked to speak with her superior and she told me my only recourse was to write a letter. Strangely, - called me back on Thursday, - -, -. I was surprised to hear from her. She started our conversation by informing me that I was, in fact, eligible for a forbearance. She then guided me through a worksheet where she, once again, told me I was not eligible. I was very confused. We were having the same conversation that took place on Monday. - forgot that she had already followed up on my account. - also apologized for telling me that I was eligible for two months forbearance, because by the end of the conversation, I would not be receiving a suspension of payments. I believe that I am being denied my 2 month request of forbearance unfairly.