Discover Credit card department,
I used - to fill out my 2015 Income Tax. From the beginning, it said 'Starting Free '. At no time during my tax preparation did they tell me I was upgrading to a Basic Status (! - ) or to Deluxe Status ( - ). Then, I get my Discover credit card statement and find a charge of $29.00. Site - Ph. - NY. I find this very deceptive and dishonest. They would not even allow me to make a copy of my return before filing. The return was rejected by IRS. Only several days later could I make a copy. They should have to ask a person if they want to continue if changing from 'free ' status.
Discover customer in Florida
Apr 14, 2016
* Source: CFPB Complaint Database
Discover response to complaint:
Closed with non-monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File Complaint| Website | https://www.discover.com/ |
| Phone | 224-405-1747 |
| [email protected] | |
| Address | P.O. Box 30943 Sale Lake city UT 84130 |
| Discover | |
| Discover |
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