Discover Credit Card Complaint

Other fee

Discover Credit card department,

Other fee Florida

I used - to fill out my 2015 Income Tax. From the beginning, it said 'Starting Free '. At no time during my tax preparation did they tell me I was upgrading to a Basic Status (! - ) or to Deluxe Status ( - ). Then, I get my Discover credit card statement and find a charge of $29.00. Site - Ph. - NY. I find this very deceptive and dishonest. They would not even allow me to make a copy of my return before filing. The return was rejected by IRS. Only several days later could I make a copy. They should have to ask a person if they want to continue if changing from 'free ' status.

Discover customer in Florida
Apr 14, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints1/20123/20124/20128/20129/201210/201211/201212/20121/20133/20135/20139/20134/20147/20149/201411/201412/20141/20155/20156/201510/20154/20167/201611/201612/20160123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverOther fee22.5%47.5%5.0%17.5%7.5%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther fee0.3%40.2%43.5%4.3%6.7%4.6%0.4%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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