PNC Bank N.A. Bank Account Or Service Complaint

Checking account Making/receiving payments, sending money

PNC Bank N.A. Bank account or service department,

Checking account Making/receiving payments, sending money Pennsylvania

By my mistake I made an online bill payment ( Through PNC Bank ) paying one bill in lieu of another. I attempted to place a block or stop payment online while the funds were still " pending '' status but the online system told me to contact customer service to continue. I placed a call to PNC Customer Service whom advised although my account online said the money was " pending '' the money was in fact out of my account and with the company.

PNC Bank N.A. customer in Pennsylvania
Apr 12, 2016

* Source: CFPB Complaint Database

PNC Bank N.A. response to complaint:
Closed with explanation

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How PNC Bank N.A. handles Making/receiving payments, sending money complaints

Created with Highcharts 4.2.3PNC Bank N.A.Complaint HistoryComplaints1/20162/20164/20165/20167/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PNC Bank N.A.Making/receiving payments, sending money100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMaking/receiving payments, sending money0.1%5.3%3.8%1.9%2.6%18.3%67.1%1.0%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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