Caliber Home Loans, Inc Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

Caliber Home Loans, Inc Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Ohio

My mortgage is currently serviced by Caliber Home Loans ( CHL ), who took over servicing for - ( - ) on -. - adjusted our escrow account without notification, causing our normal monthly payments to fall short when paid. CHL then proceeded to forcefully lock us out of our home without warning, which is a clear violation of RESPA law. They hired - ( - ) to take this action and advised them not allow re-entry into the property. Then CHL proceeded with foreclosure action and set a sale date of -, ultimately postponing it to -. CHL has recently allowed re-entry in to the property, but during the lock out period the was severely vandalized - see attached. Since the vandalism took place during the lock out period, the liability falls on CHL. CHL refused to take action the repairs and clean up needed, ultimately forcing us to file a personal insurance claim. The vandalism reached extremes when my pool fence was removed, leaving my swimming pool unprotected. This ultimately led to a serious fine from the city. I have sent a QWR and - Demand to CHL, requesting that they prove up the validity of the debt. CHL has refused to respond to this request, stating that they are proceeding with foreclosure activity. Caliber has refused to take any action to remedy the current problems. I feel cheated and deceived by CHL, therefore I am seeking your assistance on this matter.

Caliber Home Loans, Inc customer in Ohio
Apr 12, 2016

* Source: CFPB Complaint Database

Caliber Home Loans, Inc response to complaint:
Closed with explanation

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