BB&T Financial Consumer Loan Complaint

Installment loan Managing the loan or lease

BB&T Financial Consumer Loan department,

Installment loan Managing the loan or lease Virginia

I have - 5 year notes with BB & T that is due in - -. The notes are for property that I purchased where I run my business, a software development company. The loans are not only secured by the property but by my personal assets. Under the terms of the contracts, 1 ) I was to supply BB & T with my personal and financial returns every year within the first 90 days of the year and - ) Maintain a corporate debt to income ratio of less than -. -/-/-, I was informed by the Asset Recovery Division of BB & T, that I was in default of my loan for the above - provisions. This was even though I was never late on a payment! I explained that BB & T did receive my financials returns, not within the first 90 days of the year, as our CPA filed late that year ( we filed for an extension. ) But they did receive the financial returns -/-/-. With regards to the debt to income ratio, we reduced this -/-/- after a stellar year. The bank 's response was " If I can pre-pay


refinance the note with another lending agency in - -. In -/-/-, BB & T started adding additional fees to my note. They added the following fees : 1 ) $1000.00 fee for - appraisal fees - why they would want to have the properties appraised considering my stance regarding refinance is unexplainable. There is a provision in the contract that states if an appraisal is necessary I would be responsible for that fee. Again, why would an appraisal fee be necessary if I clearly stated I would not rein finance with them? 2 ) $3500.00 ( approximately ) in attorney fees. One letter I received from their attorney stated that BB & T 's position is that they will not refinance their note in - -. I asked why I have to pay for their attorney fees and their response is that I am, in -/-/-, still in default of the provisions of the contract. My position is 1 ) I am no longer in default as of -/-/-, 2 ) the fees added were all assessed in -/-/-. Since BB & T just added these fees to my current notes,, and since I disputed these fees, my loans now show as late. I have never been late for any payment. I maintain a - that is 26 years old.

BB&T Financial customer in Virginia
Apr 11, 2016

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

Created with Highcharts 4.2.3BB&T FinancialComplaint HistoryComplaints4/20125/20127/20128/20122/20134/20135/20136/201310/201311/201312/20131/20142/20143/20144/20145/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20170102.557.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BB&T FinancialManaging the loan or lease96.3%1.5%0.7%0.7%0.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease1.9%76.9%9.2%8.4%0.5%1.4%1.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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