Discover Credit Card Complaint

Other

Discover Credit card department,

California

On - -, 2016, I filled a dispute with Discover for - -, that I booked on - -, 2016. I was not allowed to get on the flight. I called allegiant customer service, after 45+ minuets of wait. I ended up calling Discover and explained them about the whole situation about not letting me board the flight. The customer service Rep. said he will go ahead and file a dispute once the transaction gets posted on the account. They filled the dispute. On - -, 2016, I was given my money back of $220.00 along with the interest of $0.00. This transaction was final not temporary. On - -, 2016, I saw that Discover reposted that transaction for the amount of $220.00. Upon speaking with - from customer resolution department, she said that - said all sales are final. First of all, I did not miss my flight. If I was n't allowed to board the flight, how is it my fault? I had to get a bus from the - airport to get a new flight to California from - airport. On - -, I spoke with Allegiant customer service rep. I was told it is been over - months and they wo n't be able to help me with anything. Discover did not represent me properly and took my money back without proper investigation. Discover can get a recording of the airport of - -, 2016. I was n't late. I got there on time. Due to Discover 's misrepresentation and lack of service, I am losing my $220.00 for a service that I never used or was not allowed to used. I had to pay $50.00 for the bus from - to - and then $250.00 for the new flight. All in all, no one at customer resolution department of Discover is willing to help. They are reading the copy/paste policy of - that says all sales are final. Discover did not even look at my particular situation. At last discover failed to perform their duty and represent me properly.

Discover customer in California
Apr 04, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

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https://www.discover.com/
224-405-1747
[email protected]
P.O. Box 30943 
Sale Lake city UT 84130
Discover
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