Amex Prepaid Card Complaint

Amex Prepaid card department,

Gift or merchant card Adding money Virginia

I am re-opening this dispute. I 've been trying for over 6 months to resolve this with Target. However, they have been unhelpful. You can see from the attached letter, that I tried for 2 months last fall to resolve this. They sent it to the wrong department. I just called them and tried to resolve this yet again. They told me to contact - - gift cards. However, - - said the money has been released to Target, and there is nothing they can do.


As you can clearly see, I loaded $6500.00 ; however, I was only credited for $5000.00 -/-/- by Target. Their response from last fall was that the -/-/- load in fact loaded on -/-/- ; however, I did an additional $2500.00 load on -. I 'm not disputing that the -/-/- load posted on -/-/-. I 'm disputing that the entire loads for the month is missing $1500.00. My documentation is provided, the numbers do not add up to the missing $1500.00. Again, I 'm only focusing on -/-/-, not the -/-/- statement date, which includes loads in -/-/-. I am hoping I can resolve this soon. Target has been no help.