PNC Bank N.A. Credit Card Complaint

PNC Bank N.A. Credit card department,

Advertising and marketing New Jersey

After receiving in - - a promotional 0 % interest rate offer from PNC BANK, I read the offer and was confused on what the 0 % offer applied to. After review I concluded it applied to balance transfers and new purchases. On - - I called the PNC Bank phone # on the offer advertisement to confirm. A Customer Service Representative stated that the 0 % APR interest rate promotional offer as advertised was for both balance transfer and new purchases till - -, -. That day, I did indeed transferred a credit card balance from another bank to PNC BANK VISA. I was charged a fee of 1 % for the balance transfer and began using my PNC Bank Visa card for new purchases.The interest charge on my next - credit card statements eluded my review. The most recent statement I discovered an interest charge of 14.24 %. When I called PNC Bank for an explanation they requested I fax them a copy of the promotional advertisement. I did immediately, and by the end of the day a customer service representative ( name - ) called me and stated " The Bank Stands Behind Their Advertisement '', and only the balance transfer is 0 % interest. I stated, " I will have to take the matter to another level ''.