USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Advertising and marketing Georgia

Like many USAA members, last fall I received an email offering a $200.00 statement credit if I would open a new USAA MasterCard account before - -, 2015 and make - purchases by - -, -. My credit rating is well over -, and I get lots of credit offers, which I usually ignore. This - got my attention since it was a decent bonus, and was sponsored by, and came from, USAA. While I certainly did n't need another card, I took the bait and applied. I met ALL of the requirements in a timely manner, but after many months my $200.00 credit never showed up. After - unproductive, yet lengthy, phone calls to USAA, I finally received a call today explaining that the card I applied for ( by clicking on the button in the email!! ) was not the 'correct ' card to get the promo credit. Apparently I was issued a " Cash


I have printouts of the offer email, and the fine print, and the screens used to apply for the card. I have supplied these to USAA via email. The card I have in my hand looks just like the - in the offer email. If I did not apply for the 'correct ' card, it is because USAA 's online system took me to the wrong place to apply. There is no dispute at all by USAA that I met all of the requirements to 'earn ' the $200.00 credit ... .simply that I was n't issued the 'correct card. ' This is USAA 's mistake, not mine .... The young man on the phone today played the 'there is no one else to escalate your issue to ' game when I told him his 'final resolution ' was ridiculous. That in and of itself is completely unacceptable and well beneath the dignity of the USAA organization.