Discover Credit Card Complaint

Balance transfer

Discover Credit card department,

Balance transfer Ohio

I did a balance transfer on my Discover card. The interest is 0 % until a certain expiration date. The expiration date of the balance transfer is not on my statement. I called and was told Discover does not put the expiration date of balance transfers on the statements because they want you to call. This is vital information that is important to know. This information should be on statements.

Discover customer in Ohio
Mar 30, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints1/20122/20124/20125/20126/20129/201210/201211/201212/20121/20136/20138/201310/20132/20143/20144/20145/20146/20147/20149/201411/201412/20141/20152/20154/20157/20158/201511/20153/20168/20161/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverBalance transfer48.2%21.4%16.1%3.6%8.9%1.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBalance transfer0.7%53.9%26.5%8.2%4.6%5.6%0.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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