U.S. Bancorp Bank Account Or Service Complaint

U.S. Bancorp Bank account or service department,

Checking account Using a debit or ATM card Colorado

I contacted US Bank to open up a dispute of - hotel stays - was in - - and the other was - - both were - - so maybe I need to do a dispute with - through you guys. Because I contacted - on - occasions and they were not willing to help me the first - they said because it was in my husbands name they would n't talk to me so when i disputed with my bank and they came back and said they could n't dispute because we still stayed in the room when we drove from - to - what were we suppose to do it was during - and all surrounding hotels were booked we looked, plus we bought tickets for - 's not so scary - - so we needed to be a - hotel for this event. I said it 's the same as fraud since they wo n't talk to me but it was my card used I just put the room in my husbands name. US Bank is still claiming services were provided and I agreed to terms of the hotel which i did had the hotel stay been


a different disney hotel in - - and this stay was really disappointing they put us in a room that had wet carpet smelt like - they should have never had us in this room and it was a moderate room middle of hotels so expected better quality but the bed was so thin and terrible worse than a - - hotel and at $300.00 expected something better. I can provide my paperwork if you need it that I opened the disputes with US Bank within the dispute time frame but they denied saying - would not allow the dispute because I agreed to the terms and because I stayed in the room but again because it was a bad stay I thought my bank would have my back and I would have grounds to dispute and get a refund no one should have to pay for a terrible stay and also the terrible customer service we have received now from - suppose to be the happiest place on the earth we will never stay at another - hotel after this we tried - and because it was bad thought - is different but still terrible. The reviews I read on - hotels was great so how was I to know I would have a bad experience and I ca n't get refunded from - why ca n't my bank take care of this for me? The stay in - was over - so again same situation could get another hotel in the area because it was a busy time and we flew from - and made these arrangements based off reviews we read online that they were good how else are you suppose to know what to do and book a back up hotel because this hotel might - and my banks going to make me pay for it if I stay the night at this - hotel. Honestly had I known I would n't be able to dispute it I would have gave the hotel keys back to - hotels to not get charged and slept in my car that 's what the bank essentially is saying. I 'm going to cancel my account after this with US Bank because if they ca n't help their customer with - poor experiences through a dispute I do n't want to bank with them anymore, but wanted to see if their was anything else or having someone else step in if a proper dispute could be opened and real communication to - on my behalf could be done since I ca n't talk I obviously need my bank to step in. They have n't even done that they just deny it right from the start. I stay at so many hotels around United States my husband and I like to travel and these are the only - hotels I 've disputed with my bank because they were that bad and wo n't reason with us. It would be different if the merchant would talk to me and I could try to come to a solution with them but they wo n't.