BB&T Financial Consumer Loan Complaint

Vehicle loan Managing the loan or lease

BB&T Financial Consumer Loan department,

Vehicle loan Managing the loan or lease Florida

I entered into an agreement with Regional Acceptance in - to finance my car. I did not realize that the cost of this loan would be more than double the cost of the car ( and I do take responsibility in not reading the paperwork fully prior to agreeing ). I recently noticed when reviewing a few statements that the way things are being done will cause me to be paying for more years. For example, - - my balance owed was around $ - and - - my balance owe sits at around $ -. So after paying $ - monthly in 3 years my balance only goes down about $1500.00 per year? This is scary! I am a single parent already struggling and I definitely need my car to keep working. I do appreciate the company working with me since I fell behind on payments after losing my job of 15 years and I am still working towards getting back on my feet. But I am so confused as to how it is taking me so long to pay off my car since -. I was only able to pull up my statements starting from - - to recent. I do not have anything before - -. I am really trying to understand and grasp the best way for me to get out of this hole. Again, I do not want to cause any uproar because I truly need my car to live and I am trying and pushing on a monthly basis to pay the monthly amount but at this rate it looks like I will be paying for 5 more years. How is this possible?

BB&T Financial customer in Florida
Mar 28, 2016

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

Created with Highcharts 4.2.3BB&T FinancialComplaint HistoryComplaints4/20125/20127/20128/20122/20134/20135/20136/201310/201311/201312/20131/20142/20143/20144/20145/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20170102.557.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BB&T FinancialManaging the loan or lease96.3%1.5%0.7%0.7%0.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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